Terms & Conditions

Welcome to Keeper Jewellery.

These terms and conditions outline the rules and regulations for the use of our website and services.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Keeper Jewellery if you do not agree to all of the terms and conditions stated on this page.

Keeper Jewellery is a brand operated by Hannah Ellis Design Limited, a registered limited company in the United Kingdom. Hannah Ellis Design Limited is the legal entity behind the Keeper Jewellery brand.

  1. Interpretation:

    • "We," "us," or "our" refers to Keeper Jewellery.

    • "You" refers to the user or customer accessing our website.

    • Keeper Jewellery is a trading website of Hannah Ellis Design Limited.

  2. Use of Website:

    • You agree to use our website only for lawful purposes and in a way that does not infringe on the rights of, restrict or inhibit anyone else's use and enjoyment of the website.

    • You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.

  3. Products and Orders:

    • All orders placed through our website are subject to availability and acceptance.

    • We reserve the right to refuse or cancel any order for any reason at any time.

    • We may provide descriptions, images, and other details of products on our website, but these are for guidance only and do not constitute a contractual offer to sell the products.

  4. Pricing and Payments:

    • Prices for our products are subject to change without notice.

    • Payment for all orders must be made in full before the products are dispatched.

    • We accept payment through various methods, including credit/debit cards and ClearPay.

  5. Shipping and Delivery:

    • We aim to dispatch orders within a reasonable timeframe, but delivery times may vary depending on your location and the shipping method chosen.

    • Delivery costs will be calculated and displayed during the checkout process.

    • Please reference Delivery & Shipping for more info.

  6. Returns and Refunds:

    • Please refer to our Returns & Refund Policy for information on returning products and requesting refunds.

  7. Intellectual Property:

    • All content on our website, including text, graphics, logos, images, and software, is the property of Keeper Jewellery and is protected by copyright laws.

  8. Limitation of Liability:

    • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or revenue, arising out of or in connection with your use of our website or products.

  9. Governing Law:

    • These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

  10. Contact Us:

Last updated: 20th March 2024

Privacy Policy

At Keeper Jewellery, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or engage with our services.

  1. Information We Collect:

    • Personal Information: When you make a purchase or sign up for our newsletter, we may collect personal information such as your name, email address, postal address, and phone number.

    • Payment Information: When you make a purchase, we collect payment information such as credit card details. However, we do not store this information on our servers. It is securely processed by our payment service provider.

    • Website Usage Information: We may collect information about your browsing activity on our website, including pages visited, time spent on each page, and referring website.

  2. How We Use Your Information:

    • To Fulfill Orders: We use the personal information you provide to process and fulfill your orders, including shipping and delivery.

    • Communication: We may use your contact information to communicate with you about your orders, provide customer support, and send you promotional offers or newsletters if you have opted in.

    • Improve Our Services: We analyse website usage data to understand how our website is being used and to improve the user experience.

    • Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes.

  3. Data Security:

    • We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

    • We use encryption technology to safeguard sensitive information transmitted between your browser and our servers during checkout.

  4. Sharing Your Information:

    • We do not sell, trade, or rent your personal information to third parties for marketing purposes.

    • We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, as long as those parties agree to keep this information confidential.

    • We may disclose your information if required by law or in response to a lawful request from governmental authorities.

  5. Your Choices:

    • You have the right to opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in our emails.

    • You can update or correct your personal information by logging into your account on our website or contacting us directly.

  6. Changes to Privacy Policy:

    • We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page.

  7. Contact Us:

    • If you have any questions or concerns about our Privacy Policy or our practices regarding your personal information, please contact us at hello@keeperjewellery.co.uk.

Last updated: 20th March 2024